Refunds & Cancellations
Our policies for accreditation, events, membership, and other program fees.
Refund Process
Our straightforward three-step process for requesting a refund.
Submit Request
Contact our support team with your program details and reason for refund.
Review Process
Our team will review your request within 5–7 business days.
Resolution
Upon approval, refunds are processed within 14–21 business days.
Refund Eligibility
Review the conditions for refund eligibility across our programs.
Eligible for Refund
Event cancellation by Green Mentors
Accreditation process not initiated within agreed timeline
Duplicate payments or billing errors
Membership cancellation within 14-day cooling-off period
Event registration cancelled 30+ days before the event
Not Eligible
Accreditation assessment already commenced
Event cancellation less than 14 days before the event
Membership fees after the cooling-off period
Custom consultancy work that has commenced
Rankings participation fees after data submission deadline
Program-Specific Policies
Accreditation
Fees are non-refundable once the assessment process has commenced. If an institution withdraws before the assessment begins, a 50% refund may be issued, less any administrative costs incurred.
Events & Conferences
Full refunds for cancellations 30+ days before the event. Cancellations 15–30 days before receive 50% refund. No refunds for cancellations less than 14 days before the event. Registration transfers are available at no cost.
Network Membership
Annual membership fees are refundable within 14 days of payment if no membership benefits have been utilized. After this period, membership continues until the end of the membership year with no refund.
Rankings Participation
Participation fees are non-refundable after the data submission deadline. Institutions that withdraw before the deadline may receive a full refund less a 15% administrative fee.
All refund requests are processed within 14–21 business days. International transfers may take additional time depending on banking regulations.
Frequently Asked Questions
How long does the refund process take?
Once approved, refunds are typically processed within 14–21 business days. International transfers may take additional time depending on your banking institution.
Can I cancel my membership at any time?
Yes, you can cancel your membership at any time. However, membership fees are annual and non-refundable after the 14-day cooling-off period. Your benefits continue until the end of your membership year.
What if an event I registered for is cancelled?
If Green Mentors cancels an event, you will receive a full refund or the option to transfer your registration to a future event. We will notify you promptly of any cancellations.
Can I transfer my event registration?
Yes, registration transfers are permitted up to 7 days before the event at no additional cost. Please contact our events team to arrange the transfer.
What happens if my institution fails accreditation?
Accreditation fees cover the assessment process, not the outcome. If your institution does not meet the required standards, you will receive detailed feedback and recommendations. A discounted reassessment may be available.
Need Assistance?
Our support team is here to help you with any questions about refunds or cancellations.